Stockmann

CRM Manager

As a CRM Manager you will be in charge of Salesforce Service Cloud and its development. In a symbiotic collaboration with the rest of the CRM team you constantly develop and maintain the CRM environment keeping it modern, easy to use for end-users and capable of responding to changing business needs, but at the same time in balance for reporting and analytics. You understand the importance of customer micro-moment management in business and the scale and depth of CRM.

Key Accountabilities

  • Service Cloud owner and administrator
  • Service Cloud maintenance and development
  • Participation in license management
  • Participation in CRM integration work
  • Responsible for Service Cloud deployments
  • Project Management
  • Constant and proactive strive to optimize Service Cloud and develop it further
  • CRM development planning together with the CRM team and other relevant stakeholders
  • Guidance to administrators supporting end users and key users
  • Collaboration with vendors

Requirements (Skills, Knowledge and Experience & Key Competencies)

  • Solid understanding of modern CRM
  • Salesforce Administrator skills, preferably knowledge also on Service Cloud
  • Ability to formulate business requirements and translate them into technical requirements / solutions
  • Ability to communicate with business, architects and developers
  • Project and change management skills
  • Basic customer data management skills
  • Ability plan, document and pay attention to GDPR
  • Attitude to get things done
  • Staying abreast of technology trends
  • Excellent collaboration skills and desire to collaborate with diverse teams and stakeholders and share knowledge
  • Finnish and English language fluency
  • Bachelor’s or Master’s degree in Business, Engineering or other relevant area

Customer Dialogue Manager

Responsible for creating and constantly renewing modern customer dialogue strategy, tactics and actual activities by utilizing automation and targeting. The purpose is to drive positive cash flow to Stockmann directly or undirectly and ensure that customer is delighted and satisfied with the dialogue.

Key Accountabilities

  • Marketing Cloud owner and administrator
  • Ensuring customer dialogue strategy is implemented via every action
  • Ensuring that all activated channels in Marketing Cloud are optimally utilized and measured from customer and Stockmann perspective
  • Ensuring that content supports customer dialogue strategy and stands out from competitors
  • Ensuring that activities are measured (KPIs), followed up and constantly developed based on the results
  • Constant and proactive strive to optimize Marketing Cloud and develop it further
  • Responsible for Marketing Cloud related reporting
  • Active participation in Salesforce environment development

Requirements (Skills, Knowledge and Experience & Key Competencies)

  • Solid understanding of modern customer dialogue management (targeted automated marketing) and modern CRM
  • Salesforce admin skills, preferably knowledge also on Marketing Cloud
  • Hands on experience from digital marketing and clear understanding of digital channels’ role in omni-sales generation
  • Wide in-depth knowledge of demand generation, conversion optimization and true interest towards marketing technologies
  • Deeply interested in customer journeys
  • Attitude to get things done
  • Staying abreast of technology trends
  • Excellent collaboration skills and desire to collaborate with diverse teams and stakeholders and share knowledge
  • Finnish and English language fluency
  • Bachelor’s or Master’s degree in Business, Behavioral Sciences  or other relevant area

Salesforce Academy in a nutshell:

  • Six-month recruitment program from December 13, 2017 to June 14, 2018
  • A 26-day, comprehensive Salesforce Customer Success expert training package + Trailhead e-learning offering to develop expertise
  • Highly regarded certification of your professional skills – the Salesforce Administration certification
  • The aim is a permanent position in a Salesforce partner/client company
  • A unique opportunity to get involved in the Salesforce ecosystem
  • Awesome experiences from the first Salesforce Academy:
    • 93% of participants found a new job after the program!
    • Overall, participant rated the success of the program 4.6/5
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Applicants, ask me more!
Lotta Tuoriniemi
Project Manager (calling times Mon, Tue, Fri 9-11 am)
044 337 9936

Companies, ask me more!
Mikko Myllykoski
Sales Manager
040 052 6227

Huikea mahdollisuus verkostoitua

"Kokonaiskokemus Salesforce Academysta on erittäin hyvä. Parasta ohjelmassa oli tavata uusia ihmisiä, joilla on niin erilaiset taustat sekä huikea mahdollisuus verkostoitua, koulutuksia unohtamatta. Mielestäni ohjelma sopii kaikille, jotka ovat vähänkään kiinnostuneet IT-alasta sekä erilaisista järjestelmistä

Tällä hetkellä toimin Salesfore Administratorina, ja päätehtävinäni ovat datan huolto ja ylläpito sekä markkinointitiimin avustaminen Salesforceen liittyvissä asioissa."

Johanna Rintala, Salesforce Administrator, OpusCapita

We are extremely satisfied

“Our Salesforce consulting efforts are growing strongly and we are constantly looking for new experts for our teams. The high-quality Salesforce program from Saranen gives motivated participants the tools they need to bring their know-how up to date for this growing field, as well as offering them valuable practical work experience. We are extremely satisfied with our new consultant who has just started her Salesforce career, and we’re involved in the program this year, too.”

Markku Laukka, Accenture Cloud First Applications, Lead Consultant